Consumer Decision Making

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What mechanisms and tools are available to aid consumers in making choices between different health coverage options?

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Health Insurance Exchange

Policy Definition: A health insurance exchange, or marketplace, is a service that helps individuals, families, and small businesses shop for and enroll in affordable medical insurance accessible through websites, call centers, and in-person assistance. source

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Consumer Decision Support Tools

Policy Definition: Consumer decision support tools provide information to help consumers better understand and make informed decisions about their health care coverage options.

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Standardization

Policy Definition: Standardization is the provision of clear and consistent information to consumers about their health insurance coverage.

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Affordability

Policy Definition: Affordability is the extent to which an individual can pay for health care while also paying for other necessary expenses.

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learn more at unitedstatesofcare.org