BUILDING BLOCKS > CONSUMER

Consumer Decision Making

How do consumers make decisions between different coverage options?

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Health Insurance Exchange

How is information about coverage options made accessible to consumers and groups so they can make informed choices?

Policy Definition: A health insurance exchange, or marketplace, is a service that helps individuals, families, and small businesses shop for and enroll in affordable medical insurance accessible through websites, call centers, and in-person assistance. source

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Consumer Decision Support Tools

How can consumers be empowered and supported to make informed decisions regarding health care coverage?

Policy Definition: Consumer decision support tools provide information to help consumers better understand and  make informed decisions about their health care coverage options.

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Standardization

How can materials and products be consistent to support informed decision-making regarding healthcare coverage?

Policy Definition: Provision of clear and consistent information to consumers about their health insurance coverage.

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Affordability

How does the system define and measure the affordability of health insurance and ensure that available insurance meets these definitions?

Policy Definition: Affordability is the extent to which an individual can pay for health care while also paying for other necessary expenses.

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