BUILDING BLOCKS > CONSUMER BLOCK > USAGE DETERMINANTS

Access Points

What entry points do consumers utilize to access care?

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Telehealth

Policy Definition: Telehealth is defined as the delivery and facilitation of health and health-related services including medical care, provider and patient education, health information services, and self-care via telecommunications and digital communication technologies. source

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Convenience Care

Policy Definition: Referencing retail clinics or urgent care centers, these models allows consumers to receive care outside of emergency departments and without waiting to make an appointment with their primary care provider or another provider. To provide greater access consumers can walk in to receive care without establishing prior provider relationships. source & source

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