BUILDING BLOCKS > CONSUMER

Usage Determinants

How do consumers utilize services or offerings?

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Transparency

What information is available for consumers seeking to make informed decisions about the cost and quality of the care they use?

Policy Definition: Transparency is the public availability of information to enable consumers to better make informed decisions.

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Access Points

What entry points do consumers utilize to access care?

Policy Definition: Access points are the entry ways to the health system for consumers who need medical care.

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Behavior Promotion

How can wellness benefits and associated incentives influence consumer behavior?

Policy Definition: Incentives and benefits either condition specific or focused on general health and well-being that drive consumer behavior

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